CUSTOMER SERVICE & REMEDIES

Returns & Refund Policy

I-Plastics is committed to supplying high-grade materials that meet rigorous commercial and industrial standards. This policy sets out our procedures for returns, exchanges, damaged consignments, and refunds.

Last Updated: October 2026 • Official I-Plastics Policy

1. Overview and Statutory Consumer Rights

This Policy applies to goods purchased from I-Plastics, situated at 149 Fleming Road, Meadowbrook, Gauteng, South Africa.

Nothing in this policy limits, restricts, or excludes any consumer rights guaranteed under the South African Consumer Protection Act 68 of 2008 (CPA) or other applicable South African legislation. Where statutory remedies apply, they will be honoured in full.

2. Ordinary Returns (Change of Mind)

For standard, non-defective stock items where a customer requests a return or exchange for commercial or change-of-mind reasons, the following verified conditions apply:

  • Condition of Goods: Returned goods must remain in the same original, unused, and undamaged condition as delivered. Protective masking films, factory wrapping, labels, and original packaging must be intact and uncompromised.
  • Substrate Verification: Plastic sheets, display units, or print media that have been cut, fabricated, printed on, heat-bent, glued, exposed to external weather, or scratched cannot be accepted for ordinary return.
  • Approval Required: All ordinary returns require prior communication and written authorization from I-Plastics management before goods are returned to our warehouse.
  • Return Transport: Unless otherwise agreed in writing, transportation costs for ordinary discretionary returns are the responsibility of the customer.

3. Custom-Cut, Converted, and Special Buy-In Items

Materials that have been customized to client specifications—including custom-cut acrylic or polycarbonate panels, custom-slit roll media, fabricated display structures, or non-standard substrates ordered specifically for a project—are excluded from ordinary discretionary returns, except where such goods are defective or fail to meet agreed specifications under applicable law.

4. Defective, Damaged, or Incorrectly Supplied Goods

I-Plastics takes quality assurance seriously. If any material supplied is found to be defective, damaged upon delivery, or inconsistent with your confirmed order:

  • Prompt Notification: Please notify I-Plastics as soon as you identify the defect or error, providing invoice details, a description of the issue, and clear photographs of the defect and packaging.
  • Assessment: Our technical team will inspect the goods promptly to verify the defect or discrepancy.
  • Statutory Remedies: In accordance with Section 56 of the Consumer Protection Act (where applicable), if goods are genuinely defective or fail to meet mandatory quality standards within applicable statutory periods, customers are entitled to request repair, replacement with compliant stock, or a full refund.
  • Transport on Defective Goods: If goods are confirmed to be defective or incorrectly supplied by I-Plastics, we will arrange and cover the courier collection and replacement freight.

5. Refund Processing

Where a refund is approved by I-Plastics in accordance with this policy or applicable statutory provisions:

  • Refunds are processed back to the original method of payment or via electronic funds transfer (EFT) to verified customer bank accounts.
  • Refund processing will be executed promptly following physical receipt, inspection, and verification of the returned goods at our Meadowbrook warehouse.
  • Customer banking details for EFT refunds must be verified in writing by an authorized representative of the purchasing entity.

6. Step-by-Step Return Process

  1. Contact Us: Email info@i-plastics.co.za or call +27 (011) 609 0870 with your invoice number, product description, and reason for return.
  2. Receive Authorization: Our team will review your request and issue return instructions or arrange carrier collection where applicable.
  3. Secure Packaging: Package the materials securely with appropriate edge protectors to prevent damage during transit.
  4. Inspection & Resolution: Upon arrival at 149 Fleming Road, our warehouse team will inspect the consignment and process the approved replacement, credit note, or refund.

7. Contact Us About Returns and Refunds

For assistance with deliveries, exchanges, quality inspections, or returns, please contact:

I-Plastics Customer Support:
Email: info@i-plastics.co.za
Telephone: +27 (011) 609 0870
Physical Address: 149 Fleming Road, Meadowbrook, Gauteng, South Africa
Operating Hours: Monday – Friday, 08:00 – 17:00